Aster DM Healthcare appoints Mr. David Boucher as Global lead for Service Excellence and Patient Experience with Aster Cayman Medcity to benefit
- Medical Value Tourism (MVT) expert Mr. Boucher joins Aster DM Healthcare, further enhancing Aster’s capability in creating healthcare destinations that are exemplars of service and patient experience
- Former Chief Business Transformation Officer at Bumrungrad International Hospital, Thailand, Mr. Boucher will be overseeing service excellence and patient experience in the recently announced Aster Cayman Medcity in the Cayman Islands, and in operations for Aster’s facilities across other geographies.
Dubai, 5 February, 2021: Aster DM Healthcare has announced the appointment of Mr. David Boucher, a global leader in healthcare service excellence and medical value tourism, in an effort to strengthen its patient and customer service offering and enable wider access to its quality healthcare services to patients across the world, including in the Western Hemisphere. Working closely with the strategic leadership team of the organisation, he will be responsible for fostering and driving a culture of patient/ customer centricity across markets, and for ensuring that Aster Cayman Medcity will be designed from the outset with this in mind. The appointment is in alignment with Aster’s long-term vision to make its quality healthcare services accessible to patients across the world.
Commenting on the appointment Ms. Alisha Moopen, Deputy Managing Director of Aster DM Healthcare said, “The 3Ss of healthcare – safety, service and savings – motivate people to go searching for healthcare services that live up to their expectations. At Aster, we are committed and passionate about complementing the highest levels of clinical expertise with best pricing and an unparalleled, seamless service. We aim to combine the three elements to ensure patient wellbeing and care for them with grace and compassion. Mr. Boucher brings his unique perspectives of leading healthcare systems that saw 150 nationalities being served as patients, personalizing and creating a haven for care and recovery for people who travel for access to quality care. As the group head of Service Excellence, we hope to build on our combined strengths further to become one amongst the most distinguished brands in healthcare built on the cornerstone of trust.”
Gene Thompson, Project Director for Aster Cayman Medcity, explained what this meant for the Cayman Islands “I have known David for many years and I couldn’t be more pleased to have such a knowledgeable resource, as we continue to build the Cayman Islands into THE destination for destination healthcare in this region. David’s ability to create an exceptional patient journey from first point of contact through to successful completion is second to none and he understands deeply both the medical tourism market and the US healthcare system. It is genuinely exciting to think of what we will be able to do together, and obviously that is great news for Aster Cayman Medcity.”
“A leading healthcare provider in India and GCC, and soon to be a key player in Cayman Islands serving the Caribbean and Continental USA, Aster DM Healthcare is on the verge of an exciting journey and I am thrilled to join the organisation at this point. With a core-focus on the voice of the customer or patient and enabling solutions that would support them in the best possible way, the organisation has tremendous potential to emerge as a global leader,” said Mr. David Boucher, Group Chief of Service Excellence at Aster DM Healthcare.
With more than four decades of experience in the area of patient excellence and business transformation, Mr. Boucher has provided both operational and strategic leadership at various roles with healthcare organizations across the world. He last served as Chief Business Transformation Officer at Bumrungrad International Hospital in Bangkok, Thailand. Prior to that he served as President and COO of UCI Medical Affiliates, Columbia, USA and held several leadership roles with various healthcare organizations like BlueCross BlueShield of South Carolina, Columbia, Companion Global Healthcare among others.
David has been quoted in over 250 newspapers and journals including The Wall Street Journal, New York Times, The Economist, U.S. News & World Reports. He has been interviewed on NBC Nightly News and Fox Business News. He has also delivered lectures on disruptive innovation in healthcare at Harvard Business School, Yale School of Management and Harvard Medical School.
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For more information about Aster DM Healthcare, please contact:
Lavanya Mandal
Head of PR and Internal Communications
Aster DM Healthcare
Tel: +971 528126577
Email: lavanya.mandal@asterdmhealthcare.com
Bejoy Changarath
Assistant General Manager – PR & Media Relations
Aster DM Healthcare
Tel: +971 524073559
Email: bejoy.changarath@asterdmhealthcare.com
DISCLAIMER:
Certain statements in this document that are not historical facts are forward looking statements. Such forward-looking statements are subject to certain risks and uncertainties like government actions, local, political or economic developments, technological risks, and many other factors that could cause actual results to differ materially from those contemplated by the relevant forward-looking statements. Aster DM Healthcare will not be in any way responsible for any action taken based on such statements and undertakes no obligation to publicly update these forward-looking statements to reflect subsequent events or circumstances.
